Terms & Conditions

Thanks for visiting Invite2Party. We will do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your cards or invitations.

These are the terms and conditions (Terms) on which we supply products to you, whether these are goods or digital content available on www.invite2party.co.uk (Website) in the United Kingdom. 

These Terms are legally binding. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or require clarification on these Terms, please contact us by referring to the table in clause 1.2.

If you do not agree to these Terms, you must not order any products from this Website.

INFORMATION AOUT US AND HOW TO CONTACT US

1.1 Who we are

Invite2Party is a family run business located in Wallasey,Merseyside. Currently we only run an online store.

1.2  How to contact us

You can contact our customer service team (Customer Service Team) in the following ways: By calling 07305877465 and leave a message if no one is available. You can also email us at: lucy@invite2party.co.uk

1.3 How we may contact you

If we have to contact you, we will do so by telephone or by email at the email address or number you provided to us in your checkout details.

2 ORDERING FROM INVITE2PARTY

2.1 How to place an order

In order to place an order with us, we require you to create an online account with us. When you create an account, you will need to supply us with your real name and a valid email address.

You place an order on the website by pressing the checkout button during the checkout process. By confirming your order, you are agreeing to purchase the product you have selected which shall be subject to these Terms.

When you confirm your order, we will take payment for your order by means of your nominated payment method.

We will then send to you an order confirmation email detailing your order and any other information we must provide to you.

2.2 How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a legally binding contract (Contract) will come into existence between you and us.

2.3 If we cannot accept your order

There may be circumstances in which we are unable to accept your order, because of something we discover after we send you an order confirmation email. If this is the case, we will inform you of this via email and will refund you for the product. We may be unable to accept your order because: (a)  we have identified an error in the price or description of the product;

(b) it appears that the order mistakenly duplicates another order;

(c) the use of images for a Personalised Product are corrupted, unsupported technically or inadequately pixelated;

(d) your Personalised Product contravenes, or appears to contravene, our Content Rules (section ‎3.4);

(e) we know or suspect that you are not 18 years of age.

(f) there are unexpected limits on our resources which we could not reasonably plan for

(g) a credit reference we have obtained for you does not meet our minimum requirements or we cannot obtain authorisation for your payment;

(h) we suspect that the order has been placed fraudulently;

(i) we are unable to meet a delivery deadline you have specified.

2.4 Your order number

We will assign an order number to your order and tell you what it is when we send you an order confirmation email. It will help us if you can tell us the order number whenever you contact us about your order.

2.5 Ordering multiple products

When ordering multiple products as part of the same order, we will inform you, within a reasonable time period, as to whether we will (or can) dispatch on the same day or as part of the same delivery. Please note that we cannot guarantee that multiple products within the same order will be delivered in the same package or at the same time.

3.1 Products may vary slightly from their pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images. 

3.2 Product packaging may vary

The packaging of the product may vary from that shown in images on our website.

3.3 Personalised Products

If the product includes personalised content selected by you, it is a personalised product (Personalised Product). If it is a standard product which does not include any content selected by you, it is a non-personalised product (Non-Personalised Product).

It is up to you to ensure the content you have contributed for inclusion in a Personalised Product is correct (for example the content is correctly spelt).

Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct.

If you are uploading a photo, images must be in JPEG or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image, we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it however we cannot accept responsibility if your Personalised Product does not meet your expectations.

By uploading or including any content or material (including but not limited to photographs, graphics, text and other material) (Customer IP) in a Personalised Product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing our obligations under these Terms and exercising any rights you may grant to us. Please note that we may modify content or material in order to conform it to the requirements of the product you have ordered (such as by cropping images).

The rights and ownership to the Customer IP will remain yours, or the person who gave you permission to use the Customer IP.

(j) the product is out of stock;  

(k) a promotional offer or discount code has been used outside of a valid promotion period or has expired; or

(l) your order otherwise breaches any of the requirements of these Terms.

3.4 Payment 

You can pay for your products using credit card, debit card, through our secure Paypal payment processing service.

3.5 What to do if you think your order confirmation receipt or invoice is wrong

If you think your order confirmation receipt or invoice is wrong, please contact the Customer Service Team promptly to let us know.

3.6 Estimated delivery times

Products are delivered by Royal Mail (or another third party carrier from time to time). Estimated delivery times for all UK orders are set out in the dispatch email. These Terms are in relation to deliveries made in the UK only.

3.7 We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (such as acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. Your statutory rights as a consumer are not affected.

3.8 What will happen if you do not give required information to us

We may need certain information from you so that we can supply the products, for example, the delivery address. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it (usually 7 days from the date of ordering.

3.9 Procedure for returns and refunds 

We will refund you the price you paid for the products including delivery costs, by the method you used for payment within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Personalised Products

Including cards and invitations.

Where an item is faulty,  please contact our Customer Service Team via email. We will either ask you to return the item to us within three days of receipt or to take a photo of the item before returning it back to us. You can speak to our Customer Service Team for a returns address if you do not have one. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with or to your PayPal account. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or if you have uploaded an image of a low resolution or size.